|About Us My History are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] my-history [dot] co [dot] uk.
Our Contact details:
Unit 1a Denaby Point, Coalpit Road, Denaby Main DONCASTER South Yorkshire, DN12 4LH United Kingdom
Email: sales [at] my-history [dot] co [dot] uk
VAT Registration Number 848 0580 10
|Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card/debit card and paypal payments. If you are shopping from a country other than the UK , place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard and many other cards. We do not charge for any item until it is ready to ship. back ordered items are not charged until they are shipped (however if you have opted to pay by paypal that is not the case). You may send your credit card information via phone, post or over the Internet.
|Shipping And HandlingUK Postage/Deliveries
Our charges start from as little as £3.95.
As a result of the new pricing in proportion rates from Royal Mail we are now able to mail all items with the cost calculated dependant upon the weight of your order.
You will be offered a range of services wherever possible at the checkout for delivery. You may choose your method of delivery at the checkout where the price (excluding vat) is clearly shown. We try to be fair with our postage and packaging rates, we never charge you more than it costs us. We offer an economy option with prices starting from £8.95 for heavy orders.
We don't include postage & packaging in our prices because if you ordered two items from us, then you would end up paying twice. It costs us very little extra postage to add extra items in a package. We think this is fair to all our customers whether they buy one item or many.
If you place your order today (Mon - Fri) before 3.00pm we will endeavor to despatch it that day and you may well receive it tomorrow, but that is only guaranteed with the Special Delivery and Next Day Delivery options (not Saturday/Sunday).
The majority of our packages are sent out to you by Royal Mail (RM) due to their weight being less than one kilogram. At the moment RM appear to be the only organisation that actually deliver these lightweight packages to your door, therefore we are unable to turn to any other company to get our delivery to you at our usual postage rates. During times of industrial disputes or severe weather we urge you to carry on ordering and we will do our best to keep sending out parcels. For those customers who pick a courier service but who live in remote areas we reserve the right to send your parcel the most economical way if you have paid insufficient postage for that service, this may mean we revert to Evri or sending in two with the Royal Mail. Please be aware that when ordering Bespoke Items we strongly recommend customers select RM 24 or Courier Deliveries. We are not able to redespatch items until we meet the time frame criteria laid down by RM.
We think the fairest way to charge export postage is to charge according to where you are in the world and not charge you the UK VAT (purchase tax) if you are outside the EU (European Community). In many cases this means you will pay a little less than UK customers and in a few cases this may mean you pay a little more. Our shopping cart has the facility to weigh the items that you have placed in the cart and calculate the cost using the latest price list from Royal Mail. You can be rest assured that we do not profit from postage, we charge exactly what Royal Mail charges us. They have strict guidelines with regards to exports with the maximum weight of each parcel (2kg) and sizes, hence we sometimes may have to despatch your items in multiple shipments on the same day. For our customers in the EU we have now signed up to the IOSS scheme and if your order is under Euros 150 in value you will be charged the vat of your delivery country and should not be charged any import duty upon the parcels arrival. Orders over Euros 150 will incurr duty and no VAT will be charged on your invoice fromus.
For estimates of delivery rates to other countries select your items and proceed to the check out to view postage amount. You will not be obliged to order.
|Delivery Schedule We will do our best to despatch your order on the day of receipt (Mon-Fri) provided your order is received before 3pm. Orders received after 3pm will be despatched next day (except Friday & Saturday). We shall deliver using the choice of shipping method you have selected at the cart wherever possible. We strongly urge customers ordering Bespoke Items such as charts and gold foiled binders not to pick RM 48! This is due to the long delays we experience from them in moving through their network. We often see these parcels take in excess of 14 working days to reach their destination.
International orders will be despatched in 48 hours.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will not charge your credit/debit card until we are ready to despatch. However we only have a hold on your payment for 28 days so payments will be taken by that date. However we have no control over purchases made through paypal.
|Tax Charges For orders made from the UK or the European Union, 20% VAT is included in our prices.
|Credit Card Security We will not charge your credit card until the goods are ready to leave My History.
All credit card numbers are handled by Clear Accept Payments and do not come through to My History. You can be assured that Clear Accept Payment solutions are trusted by thousands of businesses, big and small.
|Guarantee We guarantee your satisfaction. If any of our products do not come up to expectation we would like to know. Although we cannot accept returned software we will pass on any complaints to the software manufacturers and will try to resolve any issues that may occur.
|Reaching Us If you need to reach us, please email us on sales [at] my-history [dot] co [dot] uk, alternatively, you can call on 01302288722 (International +44 01302288722) or fax us on or write to us at Unit 1a Denaby Point Coalpit Road, Denaby Main DONCASTER South Yorkshire DN12 4LH United Kingdom
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service #
c. Only disclose information to third-parties for goods delivery purposes
# In order for us to improve our products and keep up a high standard of customer service, we use an independent feedback service called SoapBox. We have given permission to Soapbox to use your email just once to contact you about our products and service. We pay for the Soapbox service and our contract with them does not allow them to use our customer emails for any other purpose than to make contact about an order and that contact is once only per order. There are no linked adverts or transmitting of emails to third parties in order to subsidise this service.
|Returns Policy You may return any product to us within 28 days of purchase provided it is undamaged and in the case of software the plastic shrink packaging must be intact. We will refund the purchase price paid upon receipt of the goods in their original condition. Whether the item is faulty, unwanted or the item received is incorrect. We reserve the right to charge a £2.50 administration fee on all returned items.
Unfortunately we cannot accept any bespoke items for return, such as charts and any items from our personalised range.
For advice or guidance prior to returning please email firstname.lastname@example.org. Full details are also contained on the reverse of your packing list (sent with the goods) If an item is received faulty or incorrect please email email@example.com for advice first. In the case of erroneous or no longer required orders My History requires the buyer to arrange for the parcel to be returned to us within 28 days in its original condition, returned items must be received before replacements will be despatched. Please ensure your return includes information about your order number and the reason for it's return. The buyer is responsible for paying the return postage costs for all cancelled orders.